FarWayTerms of use and refunds
Last updated: 24 October 2026
In short: you see the full price before you book. Cancel before a driver accepts and you get everything back. If your driver cancels, you get everything back.
1. About FarWay
FarWay is an app that connects riders with independent drivers for long-distance and town trips. It is run by FarWay (Pty) Ltd. By using FarWay you agree to these terms and our Privacy policy.
2. Your account
- You must be 18 or older and give true details.
- Keep your password and codes to yourself. You are responsible for bookings made on your account.
- We may suspend an account that is used for fraud, abuse or to put people at risk.
3. Prices and payment
- Prices are worked out from the distance of your trip. You see the full price before you book, and it includes fuel and tolls.
- Long-distance trips: you pay a 20% deposit when you book. The deposit counts toward your fare and you pay the rest to your driver.
- Town trips: you pay the full price when you book, by card or cash.
- Card payments are processed by Paystack in South African rand.
4. Cancellations and refunds
| What happened | Long-distance trip | Town trip |
|---|---|---|
| You cancel before a driver accepts | Full refund | Full refund |
| The driver cancels, at any time | Full refund | Full refund |
| You cancel after a driver accepts, before they set off | Deposit back, less a small cancellation fee | Refund less a small cancellation fee |
| You cancel after the driver is on the way | No refund of the deposit | Refund less a small cancellation fee |
| You are not at the pickup (no-show) | No refund of the deposit | No refund |
| The trip cannot be finished | Refund for the part of the trip not travelled | |
The cancellation fee is shown in the app before you cancel. Refunds go back to the card you paid with, usually within 5 to 10 working days depending on your bank. If you think a charge is wrong, contact us within 30 days.
5. On the trip
- Be at the pickup on time and show your ticket to the driver. It is scanned when you get in and when you arrive.
- Your driver may share the car with other riders going the same way, and may hand you over to another FarWay driver on long trips. Your price does not change.
- No illegal items, and treat drivers and other riders with respect. Drivers may refuse a rider who is abusive or puts others at risk.
- In an emergency, use the SOS button in the app and call 10111 or 112.
6. Parcels
Do not send cash, illegal, dangerous or perishable items. Pack parcels well. Report a missing or damaged parcel within 48 hours.
7. Drivers and agents
Drivers and agents must be approved before they can work through FarWay, keep their documents up to date and follow the separate driver and agent rules shown in the app. Drivers are independent and responsible for their car, licence and insurance.
8. Our responsibility
We work hard to keep FarWay safe and available, but we cannot promise trips will never be late or that the app will always be online. As far as the law allows, we are not responsible for indirect losses such as missed connections. Nothing in these terms takes away your rights under the Consumer Protection Act.
9. Contact and complaints
Email Info@FarWay.co.za or WhatsApp us. These terms are governed by the law of South Africa.